Sector
Compliance training for fintech & payments
Payments and e-money firms scale fast and face intense scrutiny on financial crime, safeguarding and fraud. CityLearning helps fast-growing fintechs build a compliance culture and evidence training across a distributed workforce.
Priority courses for fintech & payments
Payments Specific Anti-Money Laundering & Counter-Terrorist Financing (Combatting Financial Crime)
AML training built for UK payment and e-money institutions. Real payments scenarios, from merchant onboarding to transaction laundering, mapped to the MLR 2017, POCA 2002, the Terrorism Act 2000, relevant PSR/EMR requirements, and JMLSG Part I and applicable sectoral and specialist guidance.
Fraud Prevention
Fraud prevention training for UK firms, helping staff identify, prevent and report fraud, including authorised push payment (APP) and social engineering.
Data Protection (UK GDPR)
Data protection training for UK firms: a practical grasp of the UK GDPR, lawful processing, data subject rights and breach response.
Cyber Security Awareness
Cyber security training for UK financial services that equips staff to be the first line of defence against phishing, ransomware and social engineering.
Also relevant
Anti-Bribery & Corruption
Anti-bribery training for UK firms, covering the Bribery Act 2010, the firm's obligations, and how to handle gifts, hospitality and third-party risk.
Anti-Harassment & Inclusion
Support a respectful, inclusive workplace and explain responsibilities under the Worker Protection Act and the FCA's focus on non-financial misconduct.
Anti-Money Laundering & Counter-Terrorist Financing (Combatting Financial Crime)
CPD-accredited AML training for UK financial services. Sector-tailored scenarios mapped to MLR 2017 and JMLSG help staff spot and report financial crime.
Business Ethics
Strengthen ethical decision-making and conflicts-of-interest awareness, reinforcing the culture and values regulators expect firms to embed.
Competition Law
Explain UK competition law in practical terms: what anti-competitive conduct looks like and how to avoid it in everyday business dealings.
Complaints Handling
Ensure staff can identify, record and handle complaints in line with FCA DISP rules and deliver fair outcomes for customers.
Conduct Risk
Help staff recognise conduct risk in their day-to-day decisions and understand how poor conduct leads to customer harm and regulatory action.
Consumer Duty
FCA Consumer Duty training covering the four outcomes and cross-cutting rules, helping every role deliver and evidence good outcomes for retail customers.
Diversity, Equality & Inclusion
Build an inclusive workplace by explaining the Equality Act, tackling bias and discrimination, and showing how diversity supports better outcomes.
Operational Resilience
Operational resilience training for UK firms covering the FCA/PRA framework, important business services, impact tolerances and each team's role.
Financial Sanctions
Financial sanctions training for UK firms, equipping staff to screen against and comply with sanctions regimes, including OFSI obligations.
Sexual Harassment
Explain what sexual harassment is, the employer's preventative duty under the Worker Protection Act, and how to challenge and report it safely.
Senior Managers & Certification Regime (FCA Conduct Rules)
SM&CR training for UK firms covering individual accountability, the Conduct Rules and reasonable steps, helping staff meet FCA and PRA expectations.
Whistleblowing
Build confidence in speaking up, explain the firm's whistleblowing arrangements and the legal protections available to those who raise concerns.
Workplace Health & Safety
Explain everyone's responsibilities for health and safety at work, covering common office and hybrid-working risks under UK law.
Frequently asked questions
- What compliance training do UK fintechs need?
- UK fintechs and payment firms must train relevant staff on AML under the Money Laundering Regulations 2017, fraud prevention, UK GDPR and data protection, safeguarding (for e-money firms) and SM&CR Conduct Rules for FCA-regulated entities. The right programme depends on the firm's regulated permissions, growth stage and risk profile.
- What AML training do UK payment firms need?
- Payment and e-money firms authorised under the Payment Services Regulations or Electronic Money Regulations are within scope of the MLRs 2017. They must train staff on customer due diligence, transaction monitoring, suspicious activity reporting and the firm's AML risk profile. Fast-growing firms must scale training as their workforce and customer base expands.
- Do fintechs need SM&CR training?
- FCA-authorised fintechs are subject to SM&CR and must train all staff on the Individual Conduct Rules. Firms with Senior Management Functions must provide SM&CR training for their senior managers and certified persons. For fast-growing fintechs hiring quickly, embedding SM&CR training into onboarding keeps compliance in step with headcount growth.
- Do fintech firms need Consumer Duty training?
- Fintechs and payment firms that distribute products or services to retail customers must comply with the FCA's Consumer Duty and train relevant staff on the Consumer Principle, the cross-cutting rules and the four outcomes. Consumer-facing fintechs should focus on consumer understanding and support, including how they identify and respond to vulnerable customers.
- How do fast-growing fintechs manage compliance training at scale?
- Fast-growing fintechs should build mandatory training into onboarding from day one, using a platform that auto-assigns modules by role. A learning management system with time-stamped records and real-time completion reporting lets compliance teams evidence training to the FCA without manual tracking as headcount increases rapidly.
Further reading
- AML training requirements for UK regulated firms: what the rules say
The Money Laundering Regulations 2017 require ongoing AML training for relevant staff. This guide explains what UK regulated firms must do, how often, and how to evidence it to the FCA.
- FCA non-financial misconduct rules 2026: what your training programme must do before September
PS25/23 takes effect 1 September 2026. This guide explains what the COCON changes mean for your training programme, who must train, and what to cover.
- How to build a compliance training plan that stands up to the FCA
A practical, step-by-step approach to mapping mandatory training to roles and risk, and evidencing it to the regulator.
- Keeping compliance training current when the rules keep moving
The regulatory perimeter shifts every year. Here's how to keep mandatory training accurate without rebuilding it from scratch each time.
See the fintech & payments library in action
Book a short, no-obligation demo and we'll show you the courses and the CityREPORTS platform tailored to your firm.