Sector
Compliance training for banking
Banks face the broadest compliance burden in financial services – from financial crime and SM&CR through to Consumer Duty and operational resilience. CityLearning's banking courses are tailored to the risks and regulatory expectations specific to deposit-takers and lenders.
Priority courses for banking
Anti-Money Laundering & Counter-Terrorist Financing
CPD-accredited AML training for UK financial services. Sector-tailored scenarios mapped to MLR 2017 and JMLSG help staff spot and report financial crime.
Senior Managers & Certification Regime (SM&CR)
SM&CR training for UK firms covering individual accountability, the Conduct Rules and reasonable steps, helping staff meet FCA and PRA expectations.
Consumer Duty
FCA Consumer Duty training covering the four outcomes and cross-cutting rules, helping every role deliver and evidence good outcomes for retail customers.
Operational Resilience
Operational resilience training for UK firms covering the FCA/PRA framework, important business services, impact tolerances and each team's role.
Also relevant
Anti-Bribery & Corruption
Anti-bribery training for UK firms, covering the Bribery Act 2010, the firm's obligations, and how to handle gifts, hospitality and third-party risk.
Anti-Harassment & Inclusion
Support a respectful, inclusive workplace and explain responsibilities under the Worker Protection Act and the FCA's focus on non-financial misconduct.
Business Ethics
Strengthen ethical decision-making and conflicts-of-interest awareness, reinforcing the culture and values regulators expect firms to embed.
Client Assets (CASS)
Explain how firms must protect client money and custody assets under the FCA's CASS rules, so they can be returned promptly if the firm fails.
Combating Financial Crime
A single overview of the financial crime landscape, covering money laundering, fraud, bribery and sanctions, and every employee's role in preventing it.
Competition Law
Explain UK competition law in practical terms: what anti-competitive conduct looks like and how to avoid it in everyday business dealings.
Complaints Handling
Ensure staff can identify, record and handle complaints in line with FCA DISP rules and deliver fair outcomes for customers.
Conduct Risk
Help staff recognise conduct risk in their day-to-day decisions and understand how poor conduct leads to customer harm and regulatory action.
FCA Conduct Rules
A focused course on the Individual Conduct Rules and what acting with integrity, due skill and care looks like in real situations.
Cyber Security Awareness
Cyber security training for UK financial services that equips staff to be the first line of defence against phishing, ransomware and social engineering.
Data Protection (UK GDPR)
Data protection training for UK firms: a practical grasp of the UK GDPR, lawful processing, data subject rights and breach response.
Diversity, Equality & Inclusion
Build an inclusive workplace by explaining the Equality Act, tackling bias and discrimination, and showing how diversity supports better outcomes.
FCA & PRA Regulation
An accessible introduction to the UK's regulators: who the FCA and PRA are, what they expect of firms, and how regulation affects everyday work.
Fraud Prevention
Fraud prevention training for UK firms, helping staff identify, prevent and report fraud, including authorised push payment (APP) and social engineering.
Market Abuse (MAR)
Market abuse training on the UK MAR for financial services, covering insider dealing, unlawful disclosure, market manipulation and STOR reporting.
Financial Sanctions
Financial sanctions training for UK firms, equipping staff to screen against and comply with sanctions regimes, including OFSI obligations.
Sexual Harassment
Explain what sexual harassment is, the employer's preventative duty under the Worker Protection Act, and how to challenge and report it safely.
Supporting Vulnerable Customers
Help staff recognise the drivers of vulnerability and adapt their service to deliver good outcomes, in line with FCA guidance and the Consumer Duty.
Whistleblowing
Build confidence in speaking up, explain the firm's whistleblowing arrangements and the legal protections available to those who raise concerns.
Workplace Health & Safety
Explain everyone's responsibilities for health and safety at work, covering common office and hybrid-working risks under UK law.
Frequently asked questions
- What compliance training do UK banks need?
- UK banks must train relevant staff on AML (MLR 2017), SM&CR Conduct Rules, Consumer Duty where they distribute retail products, market abuse, data protection and operational resilience. The FCA and PRA both set expectations. The exact programme depends on each individual's role — front-office, certified persons and senior managers each carry distinct regulatory obligations.
- How often do bank staff need to complete compliance training?
- Annual refresher training is the industry baseline. AML training should be completed on joining and annually. SM&CR Conduct Rules training is required when the rules first apply and when regulatory changes occur. Event-driven training is also expected after a rule change, internal incident, or whenever an individual changes role.
- Do UK banks need SM&CR training?
- Yes. SM&CR has applied to banks and building societies since 2016 — the longest of any sector. All staff subject to the Conduct Rules need tier-appropriate training: Individual Conduct Rules for all staff, Senior Manager Conduct Rules and Statements of Responsibilities for SMFs, and fitness and propriety training for certified persons.
- What AML training must UK banks provide?
- UK banks must provide ongoing AML training under Regulation 24 of the Money Laundering Regulations 2017. Content must cover customer due diligence, suspicious activity reporting and the firm's AML risk profile. Training must be role-relevant — front-office and onboarding functions need greater depth than pure back-office roles.
- How do banks evidence compliance training to the FCA and PRA?
- Banks must hold time-stamped completion records identifying who was trained, on which module version, and when. Supervisors from both the FCA and PRA typically request training evidence during visits. Records should be retained for at least five years and be producible on short notice across all regulatory topics.
Further reading
- AML training requirements for UK regulated firms: what the rules say
The Money Laundering Regulations 2017 require ongoing AML training for relevant staff. This guide explains what UK regulated firms must do, how often, and how to evidence it to the FCA.
- What is SM&CR training? Requirements, who needs it, and what the FCA expects
SM&CR training is a regulatory requirement for all UK regulated firms. This guide explains who must train, what the Conduct Rules require, and how to meet FCA expectations across Senior Managers, Certified Persons and all other staff.
- Keeping compliance training current when the rules keep moving
The regulatory perimeter shifts every year. Here's how to keep mandatory training accurate without rebuilding it from scratch each time.
- How to build a compliance training plan that stands up to the FCA
A practical, step-by-step approach to mapping mandatory training to roles and risk, and evidencing it to the regulator.
See the banking library in action
Book a short, no-obligation demo and we'll show you the courses and the CityREPORTS platform tailored to your firm.